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Gift Registry Software Support Options
We provide free and unlimited technical support by:
- Internet Support Request (ISR)
- Phone (919) 477-2100 - press option 2 (Mon - Fri, 8am to 5pm Eastern)
- Email support@agenne.com
Each of these methods is best for particular types of issues and it will help us to help you if you carefully decide which method is best for a particular situation.
Internet Support Request
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If you have encountered a technical issue or system error within the software, or if you are having trouble with a specific feature of the gift registry software or a specific gift registry, an Internet Support Request is best. When you enter an ISR, the software issues you a tracking number. In addition, the ISR system allows both you and Registry Valet personnel to add information and refer back to it at a later date. Using this method, you will have a full trail of all communication. ISR issues are never deleted, and once they are closed they can be re-opened. Most ISR issues are reviewed within an hour or two and you will receive an email and the ISR will be updated when this occurs. Most ISR issues take a few days to resolve although some can take longer depending upon the nature of the request.
You may follow up on any ISR you have entered by signing in to the Administrator and clicking on the "Help & Support" section. You may also enter additional information for a particular ISR or add a new ISR.
By Email
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To reach us by email: support@agenne.com. Most email requests are addressed within 24 hours although during weekends and holidays it can sometimes take longer. Email support is best for issues that require a long explanation of the problem. If you have encountered a technical issue or a system error, an ISR (above) is better than email.
By Phone
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To reach us by phone, call:
(919) 477-2100 and choose option 2
Monday through Friday, 8am - 5pm. (Eastern)
Phone calls are usually best for quick questions and answers. All phone support is US-based.
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| Contact Us |
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(800) 990-5254 |
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